How to remove [ponce.lorena@aol.com] ransomware

Malware

About [ponce.lorena@aol.com] ransomware

[ponce.lorena@aol.com] ransomware is classified as ransomware that locks files. Ransomware is classified as highly dangerous malicious software due to its behavior and easy infection. Ransomware looks for specific files, which will be encrypted soon after it launches. Files that victims value the most, such as photos and documents, will become targets. You won’t be able to open files so easily, you’ll have to decrypt them using a special key, which is in the possession of the people are to blame for your file encryption. Occasionally, malware researchers can crack the ransomware and develop a free decryption tool. If backup is not available and you have no other way to recover files, your best bet may be to wait for that free decryptor.

You’ll see that a ransom note has been placed either on the desktop or in folders that contain files which have been encrypted. The ransom note will give information about what happened to your files, and crooks will demand that you pay money in order to get your files back. While it might be the only way to restore your files, paying hackers anything isn’t the wisest plan. Oftentimes, crooks take the money but don’t send a decryption tool. And we believe that the money will encourage them to start developing more malware. Consider using that money to buy backup. If copies of files have been made, you do not have to worry about file loss and could just eliminate [ponce.lorena@aol.com] ransomware.

We will clarify the distribution methods in more detail later on but the short version is that you probably fell for a bogus update or opened a dangerous spam email. Both methods are frequently used by ransomware developers/distributors.

How is ransomware distributed

We believe that you fell for a fake update or opened a spam email attachment, and that is how the ransomware got in. Because dangerous spam campaigns are quite typical, you have to become familiar with what dangerous spam look like. When you come across unfamiliar senders, do not instantly open the attached file and check the email carefully first. In order to make you lower your guard, crooks will pretend to be from legitimate/known companies. The sender may claim to come from Amazon, and that they have added a receipt for a purchase you didn’t make. You can check whether the sender is who they say they are without difficulty. Compare the sender’s email address with the ones the company legitimately uses, and if there are no records of the address used by someone real, best not to engage. You should also scan the attached file with a malicious software scanner.

If you recently installed some kind of software update through an unofficial source, that may have also been how the malware got in. Dubious web pages are where we believe you encountered the false update alerts. They also appear in advertisement form and could appear completely legitimate. However, because those alerts and ads seem quite fake, users who know how updates work will not fall for it. Your device will never be infection-free if you continue to download anything from sources such as ads. If you’ve set automatic updates, you will not even be notified about it, but if you have to manually update something, the application will notify you.

How does ransomware behave

Ransomware has locked your files, which is why you can’t open then. The encryption process was launched soon after the contaminated file was opened and it did not take long, which would explain why you may have missed it. An extension will be added to all affected files. Because a complex encryption algorithm was used for file encryption, don’t waste your time trying to open files. A ransom notification will then appear, where cyber criminals will say that your files have been encrypted, and how to go about restoring them. If it is not your first time encountering ransomware, you’ll see a certain pattern in ransom notes, hackers will intimidate you to think your only option is to pay and then threaten with file elimination if you do not comply. It is possible that hackers behind this ransomware have the only way to restore files but even if that is true, paying the ransom is not the suggested option. Realistically, how likely is it that the people who locked your files in the first place, will feel any responsibility to help you, even after a payment is made. If you pay one time, you might be willing to pay a second time, or that is what crooks might think.

It is possible you could’ve uploaded at least some of your critical files somewhere, so try to remember if that could be the case. In case malware specialists are able to develop a free decryption tool in the future, backup all your locked files. Whichever option you choose, it is still necessary to erase [ponce.lorena@aol.com] ransomware.

Having copies of your files is critical, so start frequent backups. You may be put into a similar situation again which could result in file loss. Backup prices differ depending in which backup option you opt for, but the purchase is definitely worth it if you have files you don’t wish to lose.

Ways to delete [ponce.lorena@aol.com] ransomware

We ought to mention that if you did not realize you were dealing with ransomware, you should not opt for manual elimination. Instead, obtain anti-malware program to take care of the threat. If you aren’t able to launch the anti-malware program, boot your device in Safe Mode. After you launch malware removal program in Safe Mode, you shouldn’t run into problems when you try to eliminate [ponce.lorena@aol.com] ransomware. It ought to be said that anti-malware program doesn’t decrypt encrypted files, it simply gets rid the ransomware.

Download Removal Toolto remove [ponce.lorena@aol.com] ransomware

Learn how to remove [ponce.lorena@aol.com] ransomware from your computer

Step 1. Remove [ponce.lorena@aol.com] ransomware via Safe Mode with Networking

a) Windows 7/Windows Vista/Windows XP

  1. Start → Shutdown → Restart. win7 restart How to remove [ponce.lorena@aol.com] ransomware
  2. Tap and keep tapping F8 when your computer starts loading.
  3. In the Advanced Boot Options, select Safe Mode with Networking.
  4. When your computer boots in Safe Mode, open your browser and download anti-malware software of your choice. win7 safe mode How to remove [ponce.lorena@aol.com] ransomware
  5. Use the anti-malware to delete [ponce.lorena@aol.com] ransomware.

b) Windows 8/Windows 10

  1. Open Start, press on the Power button, tap and hold Shift and press Restart. win10 restart How to remove [ponce.lorena@aol.com] ransomware
  2. In the menu that appears, Troubleshoot → Advanced options → Start Settings. win 10 startup How to remove [ponce.lorena@aol.com] ransomware
  3. Select Enable Safe Mode (Enable Safe Mode with Networking) and press Restart.
  4. When your computer boots, open your browser and download anti-malware software. win10 safe mode How to remove [ponce.lorena@aol.com] ransomware
  5. Install the program and use it to delete [ponce.lorena@aol.com] ransomware.

Step 2. Remove [ponce.lorena@aol.com] ransomware via System Restore

a) Windows 7/Windows Vista/Windows XP

  1. Start → Shutdown → Restart. win7 restart How to remove [ponce.lorena@aol.com] ransomware
  2. Tap and keep tapping F8 when your computer starts loading.
  3. In the Advanced Boot Options, select Safe Mode with Command Prompt. win7 safe mode How to remove [ponce.lorena@aol.com] ransomware
  4. In the Command Prompt window that pops up, type in cd restore and press Enter.
  5. Next type in rstrui.exe and press Enter.
  6. In the window that appears, select a restore point that dates prior to infection and press Next. win7 command prompt How to remove [ponce.lorena@aol.com] ransomware
  7. Read the warning and press Yes. win7 restore How to remove [ponce.lorena@aol.com] ransomware

b) Windows 8/Windows 10

  1. Open Start, press on the Power button, tap and hold Shift and press Restart. win10 restart How to remove [ponce.lorena@aol.com] ransomware
  2. Troubleshoot → Advanced options → Command Prompt. win 10 startup How to remove [ponce.lorena@aol.com] ransomware
  3. In the Command Prompt window that pops up, type in cd restore and press Enter. win10 safe mode How to remove [ponce.lorena@aol.com] ransomware
  4. Next type in rstrui.exe and press Enter.win10 command prompt How to remove [ponce.lorena@aol.com] ransomware
  5. In the window that appears, select a restore point that dates prior to infection and press Next. Read the warning and press Yes.win10 restore How to remove [ponce.lorena@aol.com] ransomware

Step 3. Recover your data

You can try to recover files in a couple of different ways, and we will provide instructions to help you. However, these methods might not always work, thus the best way to ensure you can always recover your files is to have backup.

a) Method 1. Data Recovery Pro

  1. Use a trustworthy site to download the program, install and open it.
  2. Start a scan on your computer to see if you can recover files. data recovery pro How to remove [ponce.lorena@aol.com] ransomware
  3. If files are found, you can recover them. data recovery pro scan How to remove [ponce.lorena@aol.com] ransomware

b) Method 2. Windows Previous Versions

If System Restore was enabled before your files were encrypted, you can recover them via Windows Previous Versions.
  1. Right-click on the file you want to recover.
  2. Select Properties, and go to Previous Versions. win previous version How to remove [ponce.lorena@aol.com] ransomware
  3. Select the version from the list, press Restore.

c) Method 3. Shadow Explorer

If you are lucky, the ransomware did not delete the Shadow Copies of your files, which are made automatically by your computer in order to prevent data loss in case of a crash.
  1. Open your browser and access shadowexplorer.com to download Shadow Explorer.
  2. Once it is installed, open it.
  3. Select the disk with the encrypted files, choose a date, and if folders are available, select Export. shadowexplorer How to remove [ponce.lorena@aol.com] ransomware

Leave a Reply